Associate Vice President, Revenue Management Greater Mumbai, India Area

The Company is seeking an Associate Vice President, Revenue Management to oversee third-party costs and revenue across its contact center within approved budgets and targets. Responsibilities include preparing budgets and rolling forecasts, monitoring expenditure, analyzing variances, overseeing vendor billing, and identifying opportunities to improve cost efficiency, resource utilization, and revenue outcomes. The role will define performance measures for telesales and field sales teams, assess customer touchpoint methods, and evaluate proposed initiatives for their financial and operational impact. The successful candidate will coordinate with finance, analytics, business teams, technology partners, and external stakeholders to support accurate planning and effective implementation. Applicants should have a graduate or postgraduate qualification and at least eight years of experience, including a sound telesales background and experience managing alternate channels. They should also have at least five years of overall work experience managing a large business independently, including a minimum of three years in such a management capacity. Strong communication and people-management skills are required, along with the ability to motivate teams, prioritize work, and take accountability for delivery. Familiarity with AI-enabled tools is an advantage.

Hiring Company

HSBC