Associate Vice President, Workforce Management

The Company is seeking an Associate Vice President of Workforce Management to lead workforce planning for assigned accounts and manage a globally dispersed planning team. The role oversees end-to-end planning, from client demand forecasting and capacity planning through scheduling and daily delivery, while balancing client satisfaction, operational needs, employee experience, and financial performance. Responsibilities include developing workforce and site strategies, ensuring accurate staffing, recruitment, and training plans, monitoring budgets and performance against assumptions, and coordinating corrective actions with stakeholders. The leader will also strengthen planning processes and tools, drive continuous improvement, and coach and develop the team. Candidates should hold a graduate degree and bring 10–13 years of workforce management experience, with broad planning expertise and readiness to take on greater responsibility. Strong analytical, technical, and problem-solving skills are required, including experience with planning tools, reporting, KPIs, and statistical concepts. The role calls for clear communication, stakeholder influence, commercial awareness, and the ability to interpret contractual requirements and translate them into effective plans and reporting. Candidates should also demonstrate team leadership, adaptability, attention to detail, and experience working across planning, real-time operations, and diverse business functions.