Vice President of Event Experience Greater New York City, NY Area

The Company is seeking a Vice President of Event Experience to lead the operational excellence of a new premium membership business. This role is pivotal in translating an elevated service vision into scalable and repeatable execution across a portfolio of luxury suites and premium seating at various venues. The successful candidate will be responsible for owning the end-to-end member experience at nightly events, from staffing to in-suite catering, branding, decor, and the overall run-of-show. Key responsibilities include developing and implementing operating standards, processes, and procedures, as well as recruiting, training, and managing a high-performing team to ensure exceptional member service. The VP will also be tasked with P&L ownership, balancing financial management with a commitment to service excellence, and will be expected to identify opportunities for innovation and maintain consistent standards as the business scales. Applicants for the Vice President of Event Experience role at the company should have a minimum of 10 years' experience in leading complex, multi-location hospitality, event, or guest-service operations, with a proven track record of delivering consistent execution. Strong operational leadership skills, P&L ownership, and the ability to manage high-touch guest experiences are essential. The role requires the ability to oversee multiple events and teams simultaneously, as well as a willingness to travel frequently and be hands-on during events. While not mandatory, experience in luxury hospitality, premium live events, or startup environments is considered a plus. The ideal candidate will be a strategic thinker, with the ability to partner cross-functionally and a passion for continuously improving the member experience.

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