Associate Vice President of Claims, Fraud & Financial Crimes, Life, Health & Annuities Greater Phoenix, AZ Area + 2 more

The Company is seeking an executive to lead claims, fraud prevention, and financial crimes programs across its life, health, and annuity businesses. Responsibilities include overseeing claims operations and complex adjudications, strengthening claims governance and controls, and leading fraud detection, investigations, anti-money laundering, and regulatory compliance. The role will use data, analytics, process improvement, and technology to improve decision quality, operational efficiency, and customer outcomes. The executive will also manage risk, support audits and regulatory reviews, and develop high-performing teams while partnering with legal, compliance, risk, operations, and technology stakeholders. Candidates should have a bachelor’s degree or equivalent additional related experience, at least 10 years of progressive experience in insurance claims, fraud, financial crimes, risk, or related operations, and at least six years of leadership experience. Deep knowledge of life, health, or annuity claims—including complex and contestable cases—and strong expertise in fraud investigations, AML, risk management, and control frameworks are required. Applicants should demonstrate success improving operations through analytics, automation, technology, and performance management, as well as experience working with regulators, auditors, and control partners. Executive presence, sound judgment, strong communication and analytical skills, and the ability to balance customer advocacy with regulatory and financial responsibilities are essential.

Hiring Company

USAA