Vice President, Customer Success, AI Labs Greater San Francisco, CA Area

The Company is seeking a Vice President of Customer Success to lead and scale a high-performing team serving enterprise customers. The role is accountable for customer health, adoption, retention, expansion, and measurable business outcomes across a portfolio, while serving as an executive sponsor and resolving escalations. Responsibilities include building customer success frameworks and metrics, developing trusted C-suite relationships, and aligning customer needs with product and go-to-market strategies. The leader will partner across sales, product, support, and strategic partners, while establishing scalable operating practices and a culture of accountability, inclusion, and continuous development. Candidates should bring 15+ years of experience leading senior consulting teams or enterprise services/customer success functions, including at least seven years in customer success leadership and ten years in enterprise software. A proven record of improving retention, adoption, and growth across large enterprise portfolios is required, along with experience influencing C-suite stakeholders and leading in complex, matrixed organizations. Strong business and financial acumen, data-driven decision-making, executive communication, and talent development skills are essential, as is a demonstrated interest in AI and digital transformation. A bachelor’s degree or equivalent relevant experience is required; experience scaling teams and applying AI-enabled workflows is preferred.

Hiring Company

Salesforce