Vice President of Operations

The Company is seeking a VP of Operations with a strong background in executive-level leadership, particularly in the areas of contact center and fulfillment. The successful candidate will be responsible for the full P&L of the operations team, driving the revenue engine of the business, and improving the rate of order fulfillment. This role demands a leader with a proven track record in multi-omnichannel contact center management, including the integration of AI, workforce analytics, and modern communication tools. Experience in fulfillment and supply chain management within a healthcare, e-commerce, or similar environment is essential, with a tech-forward orientation and a focus on patient or customer journey optimization. Key responsibilities for the VP of Operations at the company include strategic planning for the operations function, cross-functional partnership with sales teams, and a strong emphasis on compliance and quality. The ideal candidate will have a background in e-commerce or marketplace operations, with experience in scaling and a preference for those with a healthcare or specialty pharmacy background. The role requires a presence at the St. Louis headquarters, with a focus on on-site engagement to lead the operations team effectively. The VP of Operations will be at the forefront of the company's growth strategy, defining the future of the operations function and ensuring it aligns with the overall business vision.