Assistant Vice President, Customer Service Senior Analyst, Securities Services Operations Greater Tokyo, Japan Area

The Company is seeking a Customer Service Senior Analyst to join their Securities Services Operations team. This intermediate-level position is pivotal in providing high-quality support and resolutions to external clients, with a focus on managing a portfolio of high-profile accounts. The successful candidate will be the single point of contact for client queries, ensuring that service needs are met and any gaps are addressed. Responsibilities include liaising with both internal and external partners to deliver customer service that meets or exceeds expectations, executing transactions accurately and in a timely manner, and actively participating in process improvements and testing of new features. Applicants for the Customer Service Senior Analyst role at the company should have a background in cash management and financial services, with a preference for those with 5-8 years' experience in the field. The role requires a professional with a Bachelor's degree or equivalent experience, who is adept at clear and concise communication, both written and verbal, and has a proven track record of driving results in a fast-paced environment. The ideal candidate will also have a strong aptitude for utilizing reporting tools, excellent organizational skills, and the ability to assess and manage risk effectively. Bilingual proficiency in English and Japanese is essential, as is a background in custody and client services.

Hiring Company

Citi