The Company is seeking a Head of End User Services to play a pivotal role in the strategic development and execution of next-generation end user services. This senior leadership position is responsible for the global oversight of a large team, including both internal staff and vendor resources, and is instrumental in the engineering and operational management of a wide range of end user technologies. The successful candidate will be at the forefront of the company's digital transformation, ensuring the delivery of robust, scalable, and secure end user technology solutions that align with the business's growth and innovation objectives. Key responsibilities for the Head of End User Services include leading the team in the management of desktop and laptop devices, IT asset lifecycle, virtual desktop infrastructure, endpoint vulnerability, and comprehensive end user support. The role also involves overseeing the support of messaging and collaboration tools, Active Directory, and mobile device management, with a focus on VIP and trading support. The ideal candidate will have a strong background in IT service management, a deep understanding of end user technology trends, and the ability to drive continuous improvement in service delivery to meet the evolving needs of the business.

Hiring Company

Mashreqbank