Senior Vice President of Technology

The Company is seeking a Senior Vice President of Technology to lead the operational core of its technology organization. This hands-on leadership role is pivotal in overseeing engineering, client support, cybersecurity, and IT operations. The successful candidate will be responsible for ensuring that the team meets response-time and resolution standards, maintaining the operational security posture, and driving the shift towards automation and repeatable processes in IT operations. People leadership is a key aspect of the role, as the SVP will directly manage functional leaders and be the connective tissue between different technical functions. The ideal candidate will have a background in technology operations leadership, with a strong emphasis on managed service provider environments, and a proven track record of making operations more consistent and efficient. Applicants for the Senior Vice President of Technology position at the company should have at least 8 years' experience in technology operations leadership, with a minimum of 4 years in a managed service provider environment. The role requires direct people management experience across multiple technical functions and a history of improving operational consistency. Fluency in cybersecurity operations and experience in building or scaling IT automation are essential. The company values a communication style that is direct and specific, and the ability to work in a fast-moving, mission-driven environment. The ideal candidate will be adept at problem-solving, be a strong leader, and be committed to the principle of providing clients with a seamless, worry-free IT experience.