Head of IT

The Company is seeking a Head of IT to play a pivotal role in the integration of a modernized IT landscape with the business. The successful candidate will be responsible for safeguarding the stability of the new IT infrastructure while actively managing the IT components of strategic projects, including a revamped loyalty platform and AI-driven forecasting and replenishment. This role demands a strong business partner who can proactively collaborate with all stakeholders, from retail management to franchisees, and ensure that the IT services align with the needs of the users. The Head of IT will also oversee the reliable operation of IT systems, with a focus on stable POS systems, smooth releases, and predictable supply chain performance. Applicants for the Head of IT position at the company should have a background in omnichannel retail or a similar environment with experience in program management of complex, organization-wide IT projects. The role requires a candidate with a solid IT expertise, a keen business sense, and the ability to balance the strategic and operational aspects of the role. The ideal candidate will be a strong business partner, adept at clear communication, and capable of leading a team of IT specialists and external partners. A proactive approach to collaboration, a rigorous testing regime, and a focus on execution are essential. The Head of IT will also be responsible for the product data team, with a vision for data governance and quality assurance, and will work closely with the business intelligence department to ensure that product data and business intelligence are aligned with the commercial agenda.