Head of Operations & Support

The Company is seeking a Head of Operations and Support to take on a pivotal leadership role with a focus on operational and support delivery capability in customer operations. The successful candidate will be responsible for leading and further developing the operations and support department, ensuring efficient, high-quality, and continuous improvement in processes and customer experiences. This role demands a confident and operational leader with experience in management within complex operational environments, a strong background in operations, customer service, support, logistics, or similar business, and a good understanding of process development, resource management, and operational improvement. The Head of Operations and Support will work closely with the COO, Head of Customer Success, and other key personnel to optimize resource and capacity utilization, develop the customer portfolio, and contribute to high customer satisfaction and long-term value creation. Applicants for the Head of Operations and Support position at the company should be adept at combining strategic understanding with operational execution, possess excellent communication and collaboration skills, and have a proven track record in KPI management, reporting, and data-driven decision-making processes. The role is ideal for individuals who are motivated by creating results through people, structure, and interaction, and who can build trust, create engagement, and manage multiple parallel processes effectively. The company values individuals who are passionate about their work, take ownership of their responsibilities, and are dedicated to getting the job done. This is an exciting opportunity for a leader to make a significant impact in a company that is at the forefront of redefining waste management and is committed to technology, sustainability, and operational innovation.