Head of Sales & Operations, Retail

The Company is in search of a Head of Sales and Operations for its retail division. The successful candidate will be instrumental in defining and executing the commercial strategy across multiple retail locations, ensuring that sales targets are met and operational standards are maintained. This role demands a leader with a hands-on approach, capable of guiding teams through challenges, and driving initiatives to enhance customer experiences and foster sustainable growth. The Head of Sales and Operations will also be responsible for overseeing the development and execution of sales strategies, collaborating with cross-functional teams, and monitoring KPIs to identify and implement improvements. A key aspect of the role is to lead, mentor, and support a diverse team, fostering an inclusive culture and nurturing a positive workplace environment. To be considered for this position, candidates must have a proven track record in managing sales and operations within large-scale retail businesses or similar environments. The role requires a leader with exceptional interpersonal skills, a strong analytical mindset, and a commitment to fostering an inclusive workplace. The ideal candidate will have a background in developing successful strategies that balance revenue generation with cost control, and a hands-on management style that encourages open communication and professional growth. Fluency in English is essential, as is the ability to adapt quickly to changing market conditions and to champion best practices in health, safety, compliance, and sustainability. Experience in designing training programs and a proactive approach to market trends are also key attributes for the role.