Interim Head of Customer Engagement Greater Toronto, Canada Area

The Company is seeking a Head of Customer Engagement to lead its enterprise retention strategy and maximize renewal success across strategic client relationships. This executive role is pivotal in establishing and implementing a unified retention strategy, aligning it with business objectives, and driving a disciplined approach to client retention. The successful candidate will be responsible for the governance, processes, and accountability that ensure a consistent and proactive approach to client partnerships, with a focus on improving renewal predictability and protecting long-term business value. The Head of Customer Engagement will also be accountable for commercial risk mitigation and will work closely with senior business leaders to influence decisions that impact retention, profitability, and client satisfaction. Candidates for the Head of Customer Engagement position at the company should have a minimum of 5 years' experience at the C-Suite level, with a background in enterprise account management, sales leadership, business operations, or client retention. The role requires a leader with a strong balance of strategic thinking, commercial acumen, and operational discipline, capable of influencing decisions at the highest levels of the organization. Key responsibilities include establishing a standardized framework for managing top accounts, driving executive-level focus on client health, and ensuring consistent account planning and review processes. The ideal candidate will have a proven track record in managing large, complex client portfolios, driving retention results, and will be adept at building alignment and driving accountability across multiple business units.

Hiring Company

Canteen North America