Head of IT Operations

The Company is in search of a Head of IT Operations with a strong background in both enterprise technology and manufacturing environments. The successful candidate will be responsible for leading the IT Operations function, including infrastructure, network, core systems, ERP, manufacturing systems, application support, service desk, and end-user support. This pivotal role involves developing and executing IT operations strategies that align with business goals, ensuring the availability, reliability, and performance of critical IT systems, and managing comprehensive ITSM frameworks. The Head of IT Operations will also oversee infrastructure operations, partner with cybersecurity teams, and drive automation and continuous improvement initiatives. Applicants for the Head of IT Operations position at the company should have a Bachelor’s degree in IT, computer science, or a related field, with at least 12 years of experience in IT roles, including 5 years in an IT operations leadership capacity. A strong background in managing enterprise infrastructure and familiarity with manufacturing environments is essential. The role requires comprehensive knowledge of ITSM methodologies, cybersecurity operations, and a proven track record in budget management and vendor relationships. The ideal candidate will have experience leading multi-functional teams, engaging senior business stakeholders, and driving transformation projects. Strong stakeholder management and problem-solving skills are also key to effectively navigating the complex IT operations landscape.