Head of Claims, Iberia

The Company is seeking a Head of Claims for the Iberia region. The successful candidate will be tasked with developing and managing the claims department in Spain and Portugal, ensuring its efficiency, effectiveness, and scalability in line with the company's growth. This senior role demands a professional who can deliver a high level of customer satisfaction and a profitable claims experience through the implementation of robust claim handling procedures and risk management processes. The Head of Claims will also be responsible for providing insight and analysis on complex, high-profile losses, managing reporting requirements, and maintaining a strong service to clients and brokers. Applicants for the Head of Claims position should have a proficient knowledge of the Spanish and Portuguese markets, be educated to a degree level, and possess a high degree of technical claims expertise across multiple lines of business. The role requires excellent interpersonal and communication skills, the ability to work within a collaborative, team-oriented environment, and a proven track record of managing teams and claims handlers. The candidate will be expected to mentor and train junior team members, foster relationships with key clients and brokers, and ensure the company's profile and reputation in the Iberia market are well-developed. A legal qualification is desirable, and the candidate should be adept at problem-solving, with the ability to present high standards of claims MI data.