The Company is seeking an Assistant Vice President for Operations in Account Solutions. The successful candidate will be tasked with designing, implementing, and sustaining a global operating model that prioritizes quality, operational controls, and testing excellence. This role demands a professional with over 10 years' experience in operations, particularly in the areas of business analysis, process design, and change management. The individual will be responsible for driving automation initiatives, overseeing control monitoring, and ensuring effective vendor onboarding. A key aspect of the role is to deliver insightful management information to stakeholders and to lead continuous improvement efforts, including the embedding of Lean/Six Sigma methodologies. Applicants must have a proven track record in global project delivery, be adept at working with diverse methodologies, and possess strong problem-solving and data analysis skills. The role requires the ability to manage complex, ambiguous situations and to work closely with cross-functional teams to ensure the successful implementation of change initiatives. Experience in global payment solutions, global liquidity solutions, wholesale client services, or global billing services is advantageous. The ideal candidate will be a strategic thinker, an effective communicator, and a leader capable of driving change and ensuring that new processes are embedded and sustained within the organization.

Hiring Company

HSBC