The Company is seeking a Head of Tour Operations Nordic to play a pivotal role in the development and management of its tour organization. The successful candidate will be tasked with building a strong and well-functioning tour management team in Sweden and Denmark, with a focus on leading and developing the company's tour management organization. This key position involves personnel management, recruitment, training, and operational planning, and requires a structured, relationship-oriented, and operationally strong individual. The role is instrumental in ensuring high-quality customer experiences, particularly during the peak season, and demands the ability to create strong relationships with a broad group of seasonal employees and freelance tour guides. Applicants for the Head of Tour Operations Nordic position at the company should have a background in the travel and tourism industry, or other customer-oriented service sectors with a need for seasonal staffing. Relevant experience includes recruitment, training, and development of customer-facing employees, as well as staffing and shift planning. The ideal candidate will be highly structured, proactive, and adept at maintaining an overview of multiple tasks. Personal qualities such as being empathetic, straightforward, and reliable, with a commercial understanding of the importance of skilled tour guides and excellent customer experiences, are essential. The role offers the opportunity to make a significant impact by improving processes, communication, and operational reliability, and is suited to a professional who is motivated by building relationships and creating a framework for others to excel.