Head of Dynamics 365

The Company is seeking an IT Head of Dynamics 365 to take a pivotal role in the evolution of its ERP roadmap, particularly within a validated, GxP manufacturing environment. This senior, cross-functional position is key to shaping how the ERP platform supports operations, growth, and long-term digital strategy. The successful candidate will be responsible for setting the direction of Microsoft Dynamics 365 Finance & Operations, building and maintaining a multi-year roadmap, and turning business priorities into a clear program of ERP enhancements. Hands-on experience in system configuration, functional ownership of the D365 F&O platform, and oversight of larger enhancements through third-party partners are essential. The role also involves acting as the main point of contact for outsourced delivery teams, ensuring GxP compliance, and managing the change control and validation process for all ERP changes. Applicants for the IT Head of Dynamics 365 position at the company should have a Bachelor’s degree or equivalent experience, with a minimum of 8 years in ERP roles, demonstrating deep expertise in Microsoft Dynamics 365 F&O. A strong background in manufacturing and supply chain process design, as well as prior experience in a GxP or similarly regulated manufacturing setting, is mandatory. The role requires direct, hands-on experience in configuring D365, familiarity with AI applications in ERP and analytics, and exposure to label-printing technology and warehouse handheld/mobile device solutions. The ideal candidate will have a proven track record in managing third-party implementation or managed service partners and be adept at working with KPIs, reporting frameworks, and analytics tools to support business decision-making.