Member Success & Operations Associate
Member Success & Operations Associate
Remote
Overview
ExecThread is a profitable, cash-flow positive and fast-growing VC-backed start-up that brings transparency to the executive recruitment market.
With over 140,000 high-caliber members and growing quickly, ExecThread is a community-oriented and mission-driven platform that evens the playing field by providing professionals with access to the hidden job market. By doing so, ExecThread members have access to thousands of confidential senior-level job opportunities and Board of Director roles that would normally only be accessible via retained executive recruiters.
With a strong foundation and healthy growth rate in-place we’re looking to bring-on a Member Success & Operations Associate to work directly with the Head of Customer Success & Partner Development to ensure that our members have access to all the tools and support they need. This is a great opportunity to get quick yet comprehensive exposure to a fast-growing company that can jumpstart your career.
Responsibilities:
- Become a product expert equipped with all the knowledge needed to articulate our value propositions to executives
- Provide on-going member support via email
- Identify trends & opportunities via inbound user requests & feedback and propose solutions to improve ExecThread’s offerings and overall member experience
- Write company and job descriptions to attract, convert and retain members
- Identify, test and analyze new member growth platforms
- Perform various quality assurance & data management
- Contribute to copy creation & editing processes
- Perform ad hoc and one-off operational projects, as-needed
Qualifications
- 0-2 years of work experience
- Confidence to engage with high-level professionals to discuss our value proposition
- Ability to work cross functionally and manage multiple stakeholders
- Strong verbal and written communication and presentation skills
- Ability to prioritize and manage time effectively
Compensation
- $35,000 – $40,000 base salary + equity
Last edited: March 9, 2022