Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to lead the transformation of its operational model. The successful candidate will be tasked with driving operational excellence across all locations, ensuring standardized, data-driven, and high-accountability practices. This includes the development and implementation of consistent workflows, performance expectations, and the building of leaders who are accountable for outcomes. The COO will be responsible for all operational functions, from front desk to referral management to outreach, and must align these with the company's mission, regulatory requirements, and financial sustainability. Key responsibilities for the COO at the company include operational standardization and execution, front office and patient access optimization, leadership development, data-driven performance management, recruitment strategy, and workforce optimization. The role requires a strong focus on continuous improvement, change management, and the ability to lead organizational change initiatives. The ideal candidate will have a Bachelor's degree in a relevant field, with a preference for a Master's degree and formal training in process improvement or project management. A minimum of 7-10 years' progressive leadership experience in healthcare operations, with a proven track record in operational standardization, performance management, and data-driven decision-making, is essential. Experience in a mission-driven healthcare organization and knowledge of relevant regulatory requirements are highly preferred.