Assistant Vice President, Channel Management & Experience, Digital Greater Hong Kong Area

The Company is seeking an Assistant Vice President for Channel Management and Experience in the Digital space. The successful candidate will be at the forefront of the evolution of digital banking, with a focus on shaping and driving the roadmap for digital channel capabilities. This includes leading initiatives to enhance customer experience, engagement, and digital adoption, as well as identifying and leveraging AI and emerging technologies to improve business outcomes. The role also involves driving strategic channel transformation, platform enhancements, and future digital capabilities, all while ensuring that customer insights, behavioral analytics, and market trends inform the company's digital strategies. Applicants must be degree holders in business, information systems, computer science, engineering, or related disciplines, with a minimum of 6-8 years' experience in digital banking, digital product management, customer experience, or related fields. The role requires a proven track record in delivering digital transformation and customer-facing technology initiatives, a strong understanding of digital banking and customer journeys, and the ability to translate customer needs and business objectives into practical solutions. Strong strategic thinking, analytical, and problem-solving skills are essential, as is a strong interest in AI and emerging technologies. Experience with data analytics, automation, AI tools, or digital innovation initiatives is an advantage. The ideal candidate will be self-motivated, customer-centric, and comfortable in a fast-paced environment.

Hiring Company

DBS Bank