Chief Operating Officer (COO)

The Company is seeking a Chief Operating Officer (COO) to strengthen organizational effectiveness and support its mission and strategic plan. The COO will partner with the CEO on planning, goals, and performance measures, while improving systems, policies, and workflows and leading change initiatives. Responsibilities include overseeing human resources, talent acquisition and development, employee experience, compliance, risk management, and facilities, as well as coordinating outsourced finance and IT services. The role also supports budgeting and financial controls, monitors organizational performance, and ensures resources are used effectively to advance program impact. Candidates must have a bachelor’s degree; a master’s degree is preferred. Significant senior leadership experience in a mission-driven, direct-service organization with multiple programs or sites is required, along with deep expertise in human resources, compliance, talent development, compensation, and benefits administration. Applicants should demonstrate skill in designing and improving systems, managing risk and budgets, using data to guide improvements, and overseeing outsourced services. Strong communication and relationship-building abilities, experience working collaboratively with diverse stakeholders, and a commitment to social justice are essential; HR certification is a plus.