Vice President of Product Management, Core Experiences Greater New York City, NY Area

The Company is seeking a Vice President of Product Management to shape foundational customer experiences for small businesses across self-service and assisted channels. The role will define product vision, strategy, and roadmaps for account management, permissions, access, and spend management, while identifying opportunities to simplify customer journeys. Responsibilities include leading discovery and research, translating customer needs into requirements, and owning delivery from concept through launch and ongoing improvement. The successful candidate will establish success metrics and use customer feedback, analytics, experimentation, and operational insights to guide priorities, while communicating plans and trade-offs to stakeholders and senior leaders. Applicants should have at least seven years of product management experience developing and launching customer-facing products at scale, with experience across the full product lifecycle. They should be skilled at simplifying complex problems, balancing customer and business needs with operational and technical constraints, and using data to inform decisions. Strong stakeholder management and communication skills, including experience in large, matrixed organizations, are required. Experience improving self-service adoption, modernizing customer experiences, building account or servicing capabilities, and working in financial services or other regulated industries is preferred.

Hiring Company

JPMorgan Chase & Co.