Associate Vice President, Premier Elite Service Manager Greater Singapore Area

The Company is seeking an Associate Vice President, Premier Elite Service Manager to provide operational and customer-service support to relationship managers and team leaders. Responsibilities include delivering timely, high-quality customer support and ensuring workflows meet internal standards and local regulatory requirements. The role also involves investigating and resolving customer feedback and complaints, identifying service gaps, recommending process improvements, and providing administrative support as needed. Candidates should have advanced experience in a retail banking environment and a strong customer-service orientation. The role requires self-motivation, the ability to work under pressure, initiative, teamwork, and a drive to achieve results. Excellent interpersonal and communication skills are essential. Spoken and written proficiency in both English and Chinese is an advantage.

Hiring Company

HSBC