Associate Vice President, Client Onboarding Facilitation Group Greater Singapore Area

The Company is seeking an Associate Vice President for its Client Onboarding Facilitation Group. The successful candidate will play a pivotal role in the end-to-end onboarding journey, with a primary focus on ensuring a seamless client experience, reducing lead times, and maintaining proactive communication with clients and internal stakeholders. This client-facing position requires the application of acquired KYC knowledge across various client segments, including financial institutions, non-bank financial institutions, and corporate clients, to guide documentation readiness, resolve bottlenecks, and maintain momentum from the onboarding process to account and service activation. Key responsibilities for the role include strategic leadership and oversight of the onboarding process, client engagement and handholding, cross-functional coordination, and a strong emphasis on regulatory compliance and risk governance. The ideal candidate will have at least 4-7 years' of experience in banking, client onboarding, KYC/CDD operations, client service, or related control functions, and must demonstrate a client-centric mindset, proactive ownership, and excellent coordination and communication skills. The role also involves process optimization, transformation, and participation in strategic projects to enhance the onboarding delivery and client journey. Proficiency in Microsoft Office is required, and experience with onboarding workflow systems and case trackers is advantageous.

Hiring Company

Sumitomo Mitsui Banking Corporation – SMBC Group