Associate Vice President, Client Service Management Greater Boston, MA Area

The Company is seeking an Associate Vice President for Client Service Management. This role is pivotal in maintaining and enhancing the client experience, particularly for asset manager clients. The successful candidate will be the primary contact for daily account servicing, SLA requirements, and any new services or changes to existing services. Key responsibilities include building and nurturing strong client relationships, ensuring effective service delivery, and proactively communicating with clients about relevant information. The role also involves issue resolution, both independently and in collaboration with internal teams, and contributing to strategic planning to enhance client satisfaction and retention. Applicants for the Associate Vice President, Client Service Management position at the company should be adept at client-facing roles, with a focus on positive engagement and taking ownership of the client experience. The role requires a proactive approach to query resolution, service issue escalation, and performance concerns. The ideal candidate will have a strong background in client service management, with the ability to coordinate standard KPI and service level meetings, and act as a client sponsor when working with internal teams. Periodic compliance processes, including AML and FTOP reviews, are also part of the role. A strategic mindset and the ability to contribute to the development and implementation of client satisfaction and revenue growth strategies are essential.

Hiring Company

State Street