EVP - Operations - Columbus, OH Greater Columbus, OH Area

Executive Vice President of Operations

Company Summary:

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults with Complex Behavioral Health conditions, Severe Mental Illness, Autism, and other compounding medical conditions. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.

Position Summary:

The Executive Vice President of Operations (EVP of Operations) is a crucial executive role responsible for overseeing and improving the efficiency, profitability, and compliance of the organization's operations. The EVP of Operations will report directly to the National Vice President of Operations (NVPO) and collaborate closely with other senior leaders to ensure alignment with our core values of Integrity, Compassion, Advocacy, Respect, and Excellence. This position requires a dynamic leader with a strategic mindset, exceptional problem-solving skills, and a strong dedication to operational excellence and continuous improvement.

Primary Responsibilities

Operational Responsibilities:

Always be compliant with all company and regulatory policies and procedures.

Bring strong operational expertise to help translate the annual strategy into prioritized initiatives and executable plans within and across businesses/functions.

Plan, develop, organize, and implement daily functions of the buildings and programs.

Be a team player but someone who thinks independently and can challenge with candor to help Beacon senior leadership make the best decisions.

Manage staffing and related hours to budget and minimize overtime.

Ensure that our activities and programs enrich the individual’s social, emotional, mental, and physical needs.

Assist in coordinating move‐ins or transfers for the individuals supported by Beacon as needed.

Complete all assigned duties recognizing that they may change from time‐to‐time according to resident needs, staffing levels, working circumstances and company strategy.

Effectively manages Census for assigned homes to assure budgeted revenue targets are successfully met or exceeded. All metrics are tracked and reported on the budgeting platform. (Daily trends, Weekly and Monthly report review)

Collaborate with our Human Resources, Recruiting and Training teams to build a strong workforce capable of meeting or exceeding “full employment” targets.

Review, revise, communicate and ensure that all policies and procedures are followed as intended by residents, family members, and staff.

Use networking opportunities with managed care organizations and state agencies to develop and grow relationships in the market that result in opportunities for adding services and census in Beacon homes.

Responsible for learning and becoming proficient with the IT systems and others that BSLS may deploy or change in the future.

Strategic Responsibilities:

Be a strategic thought partner to the CEO, the COO and the EVP must demonstrate deep ownership of and responsibility for operational initiatives.

Enable organic growth. Provide meaningful input in efforts to identify and execute de novo (new) expansion.

Collaborate with our Chief Growth Officer and EVP to develop and implement strategies that will drive performance and ensure business objectives are achieved, including annual operating and capital budgets.

Develop and implement Operational strategies to drive business growth and profitability.

Compliance and Quality Responsibilities:

Partner with Chief Compliance Officer to execute risk mitigation strategies to improve overall environment of care for the individuals we serve and our employees.

Develop, manage, support, and direct a local leadership team capable of meeting or exceeding the goals and objectives outlined in the annual strategic plan including Beacon’s 5 Diamond Quality Program.

Monitoring Beacon defined KPIs and our VCP to ensure we are meeting Beacon standards.

Ensure clinical compliance and effectiveness set by the company and/or our customers.

Oversee and support the training of your leadership and supporting team members to meet or exceed established quality, compliance, and operating goals.

Ensure key results and strategic objectives are achieved in a consistent and predictable manner; implement robust processes to execute key priorities and mitigate risks.

Ensure HIPAA compliance per company standards and evaluate the processes and records within homes and communities

Ensure compliance with all state and federal laws and regulations and all company rules including those that regulate the care of the individual and operation of our services.

Financial Responsibilities:

Develop and maintain systems that will effectively monitor our operations including supply and capital asset inventories, individual and staff satisfaction, monthly staff meetings, and weekly department meetings.

Manage payroll costs by 1) assuring full employment at each home through effective recruitment and staff retention; 2) analyzing and maintaining good staff scheduling practices; and by 3) monitoring and correcting trends that impact costs such as “no shows”, terminations, overtime, and hourly rates. (Daily trends, Weekly and Monthly report review)

Ensure profit and loss statements are reviewed on a monthly basis by all operational management and we develop plans to address any negative variances as well as to sustain any positive variances.

Responsible for meeting EBITDA (Earnings Before Interest, Depreciation and Amortization) targets for assigned homes through the effective management of census, payroll, overtime, and facility costs. Works closely with all staff and VP to quickly address any factors that may impact EBITDA (Monthly).

In conjunction with the finance department, supports managers with monitoring assigned home(s) financial plans/budgets. Ensures home managers have a demonstrated understanding of budgetary reporting and any needed corrective measures are implemented (Monthly).

Ensures time-and-attendance and payroll reporting is accurate.

Team Member Expectations:

Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.

Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its residents, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.

Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.

Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.

Understand how to approach and communicate with everyone at all levels.

Treat everyone with dignity and respect while responding to their needs.

Maintain and sustain a safe community environment and workplace

Follow Beacon’s policies, procedures, and manuals.

Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.

Accept other duties as assigned.

Professional Conduct and Management Effectiveness:

In addition to evaluating your work performance you will be evaluated for the following work behaviors:

Job Knowledge: Depth and breadth of knowledge supporting our organization goals.

Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.

Quantity of Work: Work output of the employee.

Reliability: The extent to which the employee can be depended upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.

Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.

Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.

Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.

Compliance: Always be compliant with all company and regulatory policies and procedures.

Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.

Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.

Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, take corrective action.

Decision Making: The ability to make decisions and the quality and timeliness of those decisions.

Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.

Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Education and Qualifications:

Minimum of 8 years in leadership or relevant role for a behavioral health, managed care or provider operations company.

Bachelor’s degree in behavioral health, Business Administration/Finance, Social Work or related field. Master or graduate degree in related field is preferred

Must be able to communicate effectively with residents, families, staff, regulatory officials, state hospitals and general public

Must have experience overseeing multiple sites and direct reports or communities/homes

Experience with P/L analysis reporting and managing multi-site budgets

Must pass criminal background check

Must possess a valid Driver’s License.

Proficient in speaking, reading and writing the English language.

Approved by state, federal and government entities to work within BSLS programs.

Ability to use office equipment, including BSLS information technology systems.

Ability to physically and emotionally work with individuals who possess mental illness and co- occurring disorders.

Ability to work in an environment with the potential for exposure to verbal and physical aggression from Individuals Served.

Ability to work in an environment with the potential exposure to infectious disease.

Skills and Abilities:

Must be able to communicate and function in an interdisciplinary team.

Strong computer skills utilizing various software programs and applications.

Excellent oral and written communication skills.

Ability to create professional employee communication materials.

Capable of working well with all levels of the organization.

A professional demeanor.

Demonstrated ability to multi-task.

Ability to work with little daily supervision.

Work Environment:

Most of your job duties will be performed from an office; however, travel to Beacon homes will be required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel:

Frequent travel of about 50% is required to meet with field leadership and assess field operations as needed.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:

It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.