Head of Clinical Experience

The Company is seeking a Head of Clinical Experience to shape the post-sales customer journey and build a scalable approach to onboarding, clinical education, engagement, and long-term adoption. The role will develop customer training programmes and learning resources, define customer success frameworks and KPIs, and monitor engagement and usage to identify opportunities for support. The successful candidate will establish and lead an international customer experience team, create consistent processes and reporting, and strengthen collaboration across internal functions. They will also channel clinical feedback into product improvements and help customers demonstrate clinical value through evidence, publications, and professional events. Candidates should bring approximately 7–10 years of experience in customer success, customer experience, clinical education, customer enablement, or a comparable leadership role. Experience in medical technology, healthcare technology, capital equipment, or pharmaceuticals is advantageous, as is a record of building customer-facing functions and working with clinicians, hospitals, or healthcare institutions. Strong skills in designing education programmes, defining adoption and engagement KPIs, analysing performance data, and translating customer feedback into improvements are required. People-management experience, ideally with international or multidisciplinary teams, and an understanding of clinical workflows and healthcare environments are also important.