Head of Customer Success, Enterprise Growth

The Company is seeking a Head of Customer Success to drive growth across its existing enterprise customer portfolio and lead an established customer success function. Responsibilities include developing strategic account plans, identifying upsell, cross-sell, and renewal opportunities, and expanding solutions across departments, regions, and business units. The role also involves building senior client relationships, facilitating strategic discussions and workshops, and coaching a customer-facing team. Close collaboration with internal teams will help strengthen retention, improve customer experience, and accelerate account growth. Candidates should have a proven record of growing enterprise accounts, including measurable upsell and cross-sell results, and experience in customer success, strategic account management, client services, or account leadership. Strong consultative selling, senior stakeholder engagement, workshop facilitation, and presentation skills are required. Experience leading or mentoring customer-facing teams is also important. Background in technology, subscription software, data and analytics, insights, or professional services is advantageous.