Chief Operating Officer (COO)

The Company is in search of a General Manager/Chief Operating Officer (GM/COO) to oversee all aspects of its operations. The successful candidate will be a proactive leader with a strong focus on process and procedure development, organizational consistency, team development, strategic planning, and financial management. This role requires a professional with a confident servant leadership style, who can balance the club's tradition with the evolving needs of its members, particularly the newer, younger demographic. The GM/COO will be responsible for maintaining the highest levels of member satisfaction, promoting a positive culture, and ensuring the club's mission and vision are upheld. Key attributes include a solutions-based operating style, a sense of urgency in handling club matters, and a commitment to staff and membership engagement. Applicants for the GM/COO position at the company should have a minimum of 5 years of progressive leadership and management experience in a private, member-focused club environment. Strong general leadership skills, including team development, financial performance, and experience in diverse recreational amenity management, are essential. The ideal candidate will have a degree in hospitality management or business, or a related field, and a Certified Club Manager (CCM) designation is preferred. Responsibilities will encompass member services, employee relations, and financial management, with a focus on optimizing the club's food and beverage operations. The GM/COO will work closely with the Board of Directors and Committees, and must be a superior communicator with the ability to build strong relationships. A proven track record of setting and achieving goals, as well as a commitment to transparency, honesty, and cultural development, is also required.