Vice President, Global Business Operations & Strategy, CP & ESG Audit & Assurance Greater London, United Kingdom Area

The Company is seeking a Vice President of Global Business Operations and Strategy to lead the global customer lifecycle, from implementation through renewal, with a focus on engagement and retention. The role oversees Professional Services, Customer Success, Customer Service, Sales Support, and Retention, leading distributed teams and external partners. Responsibilities include shaping implementation and support services, managing renewals and customer relationships, and identifying opportunities to improve customer value and loyalty. The Vice President also leads business intelligence and product operations, supports go-to-market planning and strategic initiatives, and uses analysis to inform investment and operational decisions. Candidates should bring substantial operating leadership experience in enterprise software, B2B SaaS, or a comparable regulated, recurring-revenue business. They should have a record of translating strategy into measurable improvements and leading complex work at pace through geographically distributed teams and experienced functional leaders. Strong commercial and analytical judgment—including understanding customer economics, retention, recurring revenue, and services delivery—is essential. The role also calls for clear decision-making, the ability to connect operational details to broader business priorities, and a collaborative style that builds influence across functions.

Hiring Company

Wolters Kluwer