The Company is seeking an Institutional Customer Service Manager to join their team. This intermediate management-level position is pivotal in providing full leadership and direction to a customer service unit, ensuring the seamless delivery of support to external clients. The successful candidate will be responsible for managing a team that may consist of multiple non-exempt staff, evaluating employee performance, and making recommendations for various personnel and budgetary decisions. The role also involves contributing to the development of new customer service techniques, conducting service reviews, and leading special projects. A key aspect of the position is to influence decisions with a potential for broader organizational impact and to be accountable for client satisfaction and the delivery of end results. Applicants for the Institutional Customer Service Manager role at the company should have 5-8 years' of previous experience in call center management, with a preference for those with a background in financial services. The role requires a candidate with proven self-reliance, self-motivation, and the ability to lead teams to deliver results. Strong organizational, problem-solving, and communication skills are essential, as is the ability to work in a high-pressure environment. The ideal candidate will have a Bachelor's degree or equivalent experience and be adept at fostering a work environment of coaching, feedback, and open communication. The position demands a professional who can appropriately assess risk in business decisions and is committed to upholding the firm's reputation and compliance with relevant regulations.

Hiring Company

Citi