The Company is seeking a Global Administrative Enablement Hub Lead to build and lead a service hub that provides a consistent and reliable administrative experience for leaders and teams. The successful candidate will be responsible for shaping and strengthening standards, controls, and performance routines, as well as leading a Manila-based team that supports stakeholders across various time zones. This role requires a leader who can thrive in a complex, matrixed environment and is dedicated to creating a measurable impact by scaling practical solutions that simplify and standardize administrative work. Applicants must have a minimum of 15 years' experience in leading service delivery operations, with a proven track record in people leadership, standardizing processes, and driving adoption of best practices. The role demands strong skills in escalation management, stakeholder communication, and the ability to lead through change while balancing operational delivery with continuous improvement. The ideal candidate will have experience in building or scaling shared services, workforce planning, and organization design, and a background in supporting administrative or operational enablement functions. Experience with AI-enabled analytics, workflow automation, and intelligent process tools is a plus, as is a background in financial services or a related industry.

Hiring Company

JPMorgan Chase & Co.