Fractional Head of VIP

The Company is in search of a Head of VIP for the Brazilian market. The successful candidate will be responsible for leading the development and execution of a comprehensive VIP strategy that is in line with the company's commercial objectives and growth targets. This senior leadership role demands a professional with extensive experience in VIP management within the B2C iGaming industry, particularly in the Brazilian market. The Head of VIP will take full ownership of the VIP function, including player acquisition, retention, loyalty programs, and overall VIP performance. Key responsibilities also include leading and developing the VIP team, designing VIP segmentation models, and overseeing the management of high-value players to ensure exceptional service and a personalized experience. Applicants must have a proven track record in a senior VIP leadership position, a strong understanding of Brazilian player behavior and cultural preferences, and the ability to balance commercial objectives with customer experience and regulatory requirements. The role requires a strategic mindset, excellent relationship management, and communication skills, as well as the ability to work closely with various internal teams to deliver a seamless VIP experience. The Head of VIP will be expected to provide regular reports and strategic recommendations to senior management, and to ensure that all VIP activities comply with Brazilian gambling regulations and responsible gaming requirements. Fluency in English is mandatory, with Portuguese proficiency being highly desirable.