Head of Customer Success Remote (anywhere in United States) + 1 more

The Company is seeking a Head of Customer Success to take on a pivotal role in leading the global Customer Success and Support function. This hands-on, high-impact position is focused on owning the company's most important customer relationships, retention performance, and customer advocacy. The successful candidate will be responsible for building and maintaining trusted, executive-level relationships with the largest and most strategic customers, as well as leading a team of 10 professionals in the Customer Success, Implementation, and Support areas. Key outcomes for this role include maintaining a strong track record in customer retention, developing clear customer success plans, and acting as the voice of the customer across the business to influence product and engineering decisions. Applicants for the Head of Customer Success role at the company must have a minimum of 10 years' experience in customer success, with a proven track record of supporting the largest enterprise customers and Fortune 500s. Strong organizational skills, excellent communication abilities, and a comfort level with remote work are essential. The role requires a candidate with a background in supporting a tech product, familiarity with transportation, parking, or workplace tech, and the ability to manage multiple workstreams in a fast-paced environment. The Head of Customer Success will also be expected to lead, mentor, and develop their team, establish clear performance standards, and build processes to support the company's growth. Executive reporting and the ability to translate customer and operational data into actionable insights are also key responsibilities.

Hiring Company

Rockstar Games