Vice President of Customer Relations Greater Taipei, Taiwan Area

The Company is seeking a VP of Customer Relations for its International Wealth and Premier Banking division. The successful candidate will be the custodian of the customer voice in relation to complaints, leading the end-to-end complaint management process to ensure timely and fair outcomes. This role is pivotal in driving the company's performance by effectively managing customer feedback, reducing repeat issues, and mitigating potential financial and reputational risks. The VP will also be responsible for maintaining compliance with regulatory requirements and company standards, as well as leading and developing a customer relations team to foster a customer-centered culture. Applicants must have a university degree and relevant experience, including a proven track record in senior management. Strong knowledge of customer service concepts, excellent communication skills, and the ability to influence and interact with senior management are essential. The role requires a candidate with a strong managerial, analytical, and decision-making skill set, who can work effectively in a team-oriented environment and is adept at managing operational and policy compliance. The VP will be expected to contribute to the company's performance through effective service resolutions and to ensure the proper and timely completion of complaint resolutions in line with the company's strategies.

Hiring Company

HSBC