The Company is seeking a VP, Problem Management Specialist, SRE & Governance to join their Group Technology division. The successful candidate will be responsible for leading the rapid recovery of high-priority incidents, driving the Problem Management lifecycle, and overseeing Event Management processes to ensure the stability and reliability of banking services. This role requires close collaboration with cross-functional technology teams, application owners, and business stakeholders, as well as the definition, monitoring, and reporting of key performance indicators, service level agreements, and operational metrics. The VP will also be involved in post-incident reviews, preparing technical reports, and action plans for senior leadership, and identifying opportunities for automation and continuous process improvement. Applicants must have a degree in computer science, information technology, or a related field, with proven experience in IT Service Management, particularly in Incident, Problem, and Event Management within a complex technology environment. A deep understanding of ITIL frameworks and relevant ITIL certifications are highly advantageous. The role demands hands-on experience with ITSM platforms and enterprise monitoring tools, strong analytical and decision-making skills, and the ability to manage critical situations under pressure. Excellent communication and stakeholder management skills are essential, as is the ability to work effectively in a fast-paced, collaborative, and 24/7 operational environment.

Hiring Company

DBS Bank