The Company is seeking Contract Customer Service Officers for its Customer Service Hub. The successful candidates will be responsible for delivering high-quality, one-stop service by addressing customers' banking needs, resolving issues across all communication channels, and promoting the company's products and services. This role requires excellent communication skills, attention to detail, and a strong understanding of banking procedures and regulations. Key responsibilities include meeting and exceeding customer center targets, ensuring the accuracy and compliance of all customer requests, and utilizing problem-solving skills to efficiently and professionally resolve customer complaints. The role also involves leveraging generative AI tools to personalize customer interactions and drafting accurate responses. Applicants for this role at The Company should have a minimum of a degree or diploma, with experience in a contact center or banking industry preferred. The ideal candidate will possess good listening, empathy, and adaptability skills, and be adept at thinking outside the box to provide solutions that make banking a joyful experience. Patience, calmness, and a passion for championing service excellence are essential, as is the ability to handle a wide suite of banking products and services, particularly in a high-stress environment. The role demands strict adherence to data confidentiality and security, as well as the ability to manage time-sensitive requests and incidents. Professionalism, flexibility, and the ability to work on a rotating shift schedule, including weekends and public holidays, are also required.

Hiring Company

DBS Bank