Head of Customer Success

The Company is seeking a Head of Customer Success to establish and lead the CS organization during a pivotal period of growth. The successful candidate will be responsible for formulating and implementing medium- to long-term success strategies, managing the CS team, and enhancing collaboration with product and sales teams. Key tasks include building a robust CS system to reduce reliance on individual expertise, optimizing the CS initiative budget, and proactively addressing churn risk. The role demands a business leader with a proven track record in NRR and churn rate improvement, experience in KGI/KPI design, and a strong background in onboarding and churn prevention processes. Applicants for the Head of Customer Success position at the company should have a Bachelor's degree, be fluent in Japanese, and possess a background in SaaS, IT, human resources, or B2B professional services. The ideal candidate will have practical experience in these areas, as well as domain-related knowledge of specific SaaS sectors. Understanding LTV maximization, customer insights in the marketing domain, and holding coaching qualifications are also preferred. The role is pivotal in the company's global expansion and requires a leader who can drive industry digital transformation and is adept at managing a rapidly growing business environment. The Head of Customer Success will be at the forefront of the company's M&A and global talent recruitment strategy, making this a key position for the organization.