Executive Director, Conflict Resolution & Alternative Dispute Resolution Greater New York City, NY Area

The Company is seeking an Executive Director of Conflict Resolution and Alternative Dispute Resolution to lead conflict resolution, employee relations, and wellness functions. The role oversees program planning, implementation, assessment, and staff, while developing agency-wide initiatives, consultation strategies, and training on workplace conflict, behavioral health, leadership, diversity, and respectful workplaces. The Executive Director advises managers and HR partners on complex workplace matters, directs appropriate interventions and escalations, and coordinates responses to significant workplace crises. Responsibilities also include reviewing policies and practices, identifying systemic issues, recommending improvements, preparing management reports, and collaborating with internal and external partners on early resolution strategies. Candidates must hold a bachelor’s degree and have at least four years of progressively responsible experience in social services, including one year at an administrative or managerial level. Equivalent education and experience may qualify; a relevant master’s degree, additional graduate coursework, or a qualifying social work license may substitute for some experience, but not the required bachelor’s degree and management experience. Relevant fields of graduate study include human resources, labor relations, management, public administration, psychology, social work, and related disciplines. Applicants must also meet the stated civil service title or eligibility requirements.

Hiring Company

New York City Housing Authority