The Company is seeking a VP Customer Success to lead the development of a new team and manage a portfolio of commercial insurance customers. The successful candidate will be responsible for delivering a consistent, playbook-led customer success motion, maintaining strong customer relationships, and ensuring the health and renewal of accounts at scale. This role is pivotal in protecting the retention floor, identifying at-risk accounts, and orchestrating internal resources for resolution. The VP will also be instrumental in identifying expansion opportunities and will work closely with various internal teams to provide a coordinated customer experience. Candidates for the VP Customer Success role at the company should have a minimum of 8 years' experience in a customer-facing role, with a focus on managing a portfolio of accounts. Essential skills include a strong background in the insurance domain or enterprise software serving insurers, a proven track record in building customer success plans, and the ability to deliver measurable retention and account health outcomes. The role requires excellent communication, presentation, and interpersonal skills, as well as the ability to influence and negotiate with stakeholders. A commercial and business acumen, strong prioritization, and reporting skills, and the ability to work autonomously with a problem-solving approach are also essential. Desirable qualifications include familiarity with core insurance platforms, experience with customer success tooling, and a background in cloud-native or SaaS delivery.

Hiring Company

Sapiens